Frequently Asked Questions
Everything you need to know about shopping with Shop Online.
What are your shipping rates and delivery times?
We offer flat-rate shipping worldwide. Standard delivery typically takes 3-7 business days, while expedited options are available at checkout.
How can I track my order?
Once your order ships, you will receive an email with a tracking number and a link to monitor your package's progress in real-time.
What is your return policy?
We accept returns within 30 days of purchase. Items must be in their original, unused condition with all packaging intact for a full refund.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure checkout experience.
Do you ship internationally?
Yes, we ship to over 50 countries. Please note that international orders may be subject to local customs duties and taxes upon arrival.
How do I change or cancel my order?
To ensure fast delivery, we process orders quickly. Please contact our support team within 1 hour of placing your order to request any changes.